Refund & Cancellation Policy

At Neuera Software ("Neuera," "we," "us," or "our"), we strive to deliver exceptional web development, UI/UX design, SEO, and digital services. We understand that circumstances may change, and this Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be requested for our services.

1. Eligibility for Refunds

Refund eligibility depends on the stage of project completion at the time of the cancellation request:

2. Non-Refundable Services

The following charges are strictly non-refundable under any circumstances:

3. Cancellation Policy

To cancel an ongoing project or service, the client must send a written cancellation request via email to info@neuera.in. Please include the following details:

• Your full name and company name (if applicable)
• Project or invoice reference number
• Reason for cancellation
• Date of original payment

Cancellation requests require a minimum notice period of 5 business days. Upon cancellation, all work completed up to the date of cancellation will be delivered to the client as partial deliverables.

4. Refund Process

Once a valid refund request is received and approved:

• Refunds will be processed within 7–10 business days
• Refunds are issued to the original payment method used at the time of purchase
• A confirmation email will be sent once the refund has been initiated
• Bank processing times may vary and are outside our control

5. Partial Deliverables

If a project is cancelled after work has commenced, the client will receive all work completed up to the point of cancellation. This includes design files, source code, content, and any other assets produced during the engagement. Ownership of partial deliverables transfers to the client only after all outstanding invoices have been settled.

6. Force Majeure

Neuera shall not be held liable for any delays or failure to deliver services due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or acts of war. In such cases, timelines will be extended accordingly, and no refund will be applicable for delays caused by force majeure events.

7. Dispute Resolution

In the event of any dispute regarding refunds or cancellations, both parties agree to first attempt resolution through amicable negotiation. If a resolution cannot be reached, the matter shall be subject to the jurisdiction of the courts in Haridwar, Uttarakhand, India.

8. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any modifications constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions about this Refund & Cancellation Policy or wish to request a refund, please contact us: